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30 Day Money Back Guarantee
Love Diamond Nutrition products, Or Your Money Back.
We want you to experience all our products. We believe in our products. This is why our products are offered with a 30 day money back guarantee. If for any reason you are not satisfied, head to Diamond Nutrition Returns. We don't make you jump through hoops to get your money back if our products are unsuitable for you. It's that simple. We are not satisfied until you are. We'll be happy to replace it or refund your purchase price. Any claim for damaged order or missing items must be received within 2 business days of receipt of package. And don't worry, we're always here to help with exchanges as well! Just return the original item and make a separate purchase for the new one.
If you request a refund, the refund will be granted and credited back to the account it was originally charged to no later than 7 business days after the product has been received by Diamond Nutrition. It may take up to 3-5 working days for the bank to recognize the credit on your end and for your account to reflect the credit. You can also be refunded store credit if preferred.
If for any reason you are not satisfied. Refunds for items returned within 30 days of the purchase date will be credited in the full amount (excluding shipping charges) and the same form as the original payment type.
We do ask that you cover the return shipping costs and items must be returned (ship date) within 30 days of the original purchase in order to receive the full refund.
While we're unable to accept returns on certain items, such as clearance items, loyalty points, and gift cards, we're always happy to help with any questions or concerns you have about your specific order.
We'll be sure to notify you once we receive and inspect your return. If approved, we'll refund your original payment method within 10 business days of receipt. If you have any questions about the process and if it's been more than 15 business days since your return was approved, please don't hesitate to contact us at email@example.com
If you receive a defective or damaged item, don't worry! Just contact us right away and we'll work with you to evaluate the issue and make things right. Please take a photo of the issue so we can quickly resolve the problem.
Apparel products must be returned within 7-days and cannot be worn or used.
Please note Refunds are not available for sample products.
See our full return policy Click here
What is Diamond Auto-Delivery?
Auto-Delivery is the most convenient way to enjoy your favorite supplements from Diamond Nutrition . We automatically ship the items you want based on the frequency you choose, and you save more over time!
You will have control over your Auto-Delivery orders. We’ll send you an email 3 days before each order leaves the warehouse, as well as a notification when your order is placed. You can easily swap your product flavor, make changes to your delivery frequency or quantity by logging in to your Diamond Nutrition account.
Changes can be made any time before the next scheduled shipment date, and you can cancel your subscription at any time by logging into your account, managing it, or contacting our customer support team at firstname.lastname@example.org.
How do I join?
Auto-Delivery is available on selected items listed on TheDiamondNutrition.com with more to be introduced in the near future. Simply select Auto-Delivery as an option and your preferred delivery frequency - 30, 45 or 60 days.
How much will I be charged?
There is no extra cost involved with Auto-Delivery, in fact you will actually save more over time!
- Save 10% on your Auto-Delivery purchase
*Free Shipping only applies to US based customers. If you are an overseas customer, you can redeem up to 10% OFF through our Auto-Delivery program.
Further discount codes are applicable and will accrue in addition to the Auto-Delivery discount for the duration of the subscription.
- Auto-Delivery is exclusive of shipping and tax (unless specified otherwise) and not applicable as part of any major promotional campaigns or sales - e.g. Black Friday, Summer Sale
- The redemption of Loyalty or referral discount codes are not applicable with Auto-Delivery purchase, however you will accrue loyalty points for every purchase
- Gift Cards can only be used on your initial Auto-Delivery purchase
- Login to your Diamond Nutrition account to manage your Auto-Delivery Subscription.
- Swap flavors, change frequency and quantity. You will be notified 5 days prior to your next order. If you're happy with your previous selection, then you don’t need to do anything; we will send your selected flavor, or the next most popular flavor if that's sold out.
- You can subscribe to more than one product or flavor with our Auto-Delivery program. If those products have been subscribed to at different times, you can contact our customer service team to bundle these products into a same-time delivery.
To change or cancel contact our support team at email@example.com
Managing my ongoing Auto-Delivery subscription
Your Auto-Delivery is linked to your Diamond Nutrition account on thediamondnutrition.com where you can keep track of your subscriptions and manage and change all upcoming orders.
Subscriptions tab: Modify your recurring Auto-Delivery subscriptions Swap flavors within the same item
- Change frequency, i.e. the number of days between orders
- Change quantity for future orders of each subscribed item
- Change shipping address for a specific item
Order Now: Ship your recurring order right away instead of waiting for the next scheduled date Change quantity for your next shipment (does not affect the recurring subscription)
Upcoming Orders : manage individual orders scheduled under your Auto-Delivery subscriptions
Update payment method and shipping addresses for your Auto-Delivery subscriptions
If you can’t find what you’re looking for, remember that you can always get help from one of our experts.
Have any questions or concerns; hopefully, this FAQ page answers any questions you might have. If you can't, find an answer to a question you have, please email us at Support@TheDiamondNutrition.com